Table setting items, napkins and napkin rings.
Location of all interior items – bilges, under stairs, under beds, etc.
NDA and applicable confidentiality forms/contracts.Ĭrew information – phone numbers, laundry days, cabin, etc. MSDS (material safety data sheets) for all cleaning and housekeeping products.Īll applicable and updated SOPs (standard operating procedures). Master list and emergency safety plans and all emergency procedures, as well as emergency exits – I always find it works well to add photos of donning a life jacket, where emergency exits are located, etc. Onboard Operational Procedures and Documents It's very important to add a complete and thorough description of all the on board operational documents – I always discussed this with the captain, chief officer and other senior officers to ensure I communicated the correct and most up to date versions.
#Chief steward manual msea full
It is important to make the new steward/ess feel like they are not just receiving a book full of lists, rules and regulations, but that it also leaves the door open for them to approach you – and to feel safe and welcome to do so. In this column we'll take a look at some suggested content for a training manual for an efficient, organized and well-run interior team. Obviously each manual must be adapted for the individual yacht.Ī brief ‘welcome aboard’ with some positive input is a good starting point. In my view you can’t achieve the standards of service a guest or yacht owner deserves without giving proper training and information to your team, and it's unfair to expect them to ‘guess’ what you need and expect from them. This happened to me with almost every new chief stew and purser position I accepted, which meant that I had to spend immense time and effort compiling a training manual myself - time that you don’t always have just before a busy season or at the end of a period in the yard. I have always found it extremely challenging and unprofessional when, upon joining a new yacht, I was unable to find a single note anywhere on owner preferences, scheduling, inventories, SOPs, general interior rules and regulations etc. An integral part of managing a successful steward/ess team on board, whatever the size of the yacht, is having a comprehensive steward/ess training manual.
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